Authentic Nepali & Asian Groceries in Osaka
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Authentic Nepali & Asian Groceries in Osaka
Sulav Mart (sulavmart.com) is operated by SUNMOON LLC (SUNMOON合同会社). We respect your privacy and handle personal information in accordance with Japan’s Act on the Protection of Personal Information (個人情報の保護に関する法律, “APPI”). This Privacy Policy explains what information we collect when you shop with us, how we use and protect it, and the choices you have.
We collect only the information we need to run our store and deliver your orders.
Online payments are processed by our payment provider, KOMOJU (operated by DEGICA Co., Ltd.). Card numbers and payment-app login details are handled on KOMOJU’s secure systems and are never stored on our website. We receive only what we need to confirm your payment, such as the payment method, amount, status and transaction ID. If you pay cash on delivery, payment is collected by the delivery company. If a refund has to be made by bank transfer (for example, for a convenience store payment), we will ask for the bank account details needed and use them only for that refund.
We use personal information only for the following purposes:
If we need to use your information for any other purpose, we will tell you first and, where required by law, ask for your consent.
Cookies are small files stored in your browser. We use them for:
We do not use advertising or cross-site tracking cookies. Our pages load fonts from Google Fonts, and our Contact page shows an embedded Google Map; when these load, your browser connects to Google’s servers, which receive your IP address and browser information.
You can block or delete cookies in your browser settings, but the cart, checkout and account pages will not work without essential cookies.
We do not sell or rent your personal information. We share it only as needed to run our store, with:
We supervise these companies appropriately. Otherwise, we will not provide your personal information to third parties without your consent, except where permitted by law — for example, when required by law, a court or a government authority, or when necessary to protect someone’s life, body or property.
Some service providers, such as Google LLC (USA), may process information on servers outside Japan. Where we provide personal information to a third party outside Japan, we take the measures required by the APPI.
We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, alteration or disclosure:
If a data breach occurs that may harm your rights or interests, we will notify you and the relevant authorities as required by law.
When information is no longer needed, we delete it or make it anonymous.
Under the APPI, you can ask us to:
You can update your name, addresses and password at any time in My Account. For other requests, email contact@sulavmart.com from the email address used for your account or order, and include your order ID if you have one. We will confirm your identity and respond without delay. There is no charge for these requests.
Our website links to other websites and services, such as our social media pages and payment providers. We are not responsible for their privacy practices, so please read their privacy policies before sharing information with them.
We may update this Privacy Policy when our services or the law change. The updated version will be posted on this page with a new effective date. For significant changes, we will also let you know on our website or by email.
For questions, requests or complaints about how we handle personal information, please contact:
We provide fresh groceries, daily essentials, and quality products delivered with care, making your everyday shopping simple and convenient.
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