Authentic Nepali & Asian Groceries in Osaka

+81 80-4840-3384

contact@sulavmart.com

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Terms & Conditions

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Effective Date: 5th Oct, 2026

Welcome to Sulav Mart, an online grocery store operated by SUNMOON合同会社 in Osaka, Japan. These Terms & Conditions explain the rules for using our website and buying from us. Please read them before placing an order.

1. General

These Terms & Conditions govern your use of our website and services. By accessing our site, you agree to these terms. If you do not agree, please do not use our website.

2. Products & services

We sell groceries and food products, including rice, lentils, spices, snacks, frozen foods and other everyday items.

  • All product descriptions and images are for reference purposes.
  • Packaging and labels may differ from the images if the manufacturer changes them.
  • We strive to display accurate colors and details, but slight variations may occur.
  • Product availability is subject to change without notice.

3. Pricing & payments

  • All prices listed are in Japanese Yen (JPY).
  • We reserve the right to change prices at any time without prior notice.
  • Payments are processed securely through trusted payment gateways.
  • Orders will only be confirmed after successful payment.

4. Orders & cancellation

  • Once an order is placed, it cannot be modified after processing.
  • We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraud.
  • You will receive an order confirmation email once your order has been placed.
  • Customers may request cancellation before the order is shipped.

5. Shipping & delivery

  • Delivery timelines are estimates and may vary based on location.
  • We are not responsible for delays caused by courier services or unforeseen circumstances.
  • Customers must provide accurate shipping details.

6. Returns & refunds

  • Damaged, spoiled, expired or incorrect items must be reported within 24 hours of delivery (see our Refund & Return Policy).
  • Perishable, opened or used items cannot be returned unless they were damaged or incorrect at delivery.
  • Refunds are processed after your claim has been verified.

7. User responsibilities

By using our website, you agree:

  • Not to misuse or attempt unauthorized access
  • Not to engage in fraudulent activities
  • To provide accurate and complete information

8. Intellectual property

All content on this website, including images, logos and text, is the property of Sulav Mart (SUNMOON合同会社) or its suppliers and is protected by copyright laws. Unauthorized use is strictly prohibited.

9. Limitation of liability

We are not liable for:

  • Any indirect or incidental damages
  • Loss of data or profits
  • Issues arising from misuse of products

10. Third-party links

Our website may include links to third-party websites. We are not responsible for their content or policies.

11. Changes to terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.

12. Governing law

These Terms are governed by the laws of Japan. The Osaka District Court shall have exclusive jurisdiction as the court of first instance for any dispute arising from these Terms.

13. Contact us

If you have any questions regarding these Terms & Conditions, please contact us:

By using our website, you agree to these Terms & Conditions.

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+81 80-4840-3384
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We provide fresh groceries, daily essentials, and quality products delivered with care, making your everyday shopping simple and convenient.

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